Power Virtual Agents is a cloud-based service provided by Microsoft that allows users to create custom chatbots and conversational interfaces without the need for extensive coding or development experience. Power Virtual Agents uses a visual, drag-and-drop interface to allow users to build chatbots and conversational interfaces using a pre-built library of templates, topics, and integrations.
With Power Virtual Agents, users can easily create chatbots that can help automate customer service and support, provide self-service options, and handle routine inquiries and requests. The service includes features such as natural language processing, sentiment analysis, and integration with other Microsoft services such as Power Automate and Dynamics 365.
